Mail Online

Travelodge won’t take vouchers it refunded

A.T. writes: When cancelling a booking with Travelodge at Helensburgh, I accepted its suggestion of a credit voucher instead of a cash refund. But when I made a new booking, and then a further one, I was told the credit voucher could only be used once, and anything not spent on my first new booking was forfeited.

LOCKDOWNS and travel restrictions have brought a surge in complaints from customers whose plans had to be put on hold. Your Helensburgh booking cost £234, which you could have reclaimed in cash, but Travelodge offered a voucher for £293, which you accepted.

You told me that what Travelodge did not point out was that its terms and conditions say the voucher has to be spent all at once.

You found this out the hard way, when you booked a trip to Harrogate costing £129, and were then told that even though you had originally paid £234 to Travelodge, the Harrogate visit was all you would get.

Travelodge insists that its voucher terms are clear, but it has told me that as a gesture of goodwill it has refunded £105, the difference between the £234 you paid for the cancelled Helensburgh trip and the £129 you actually spent on the later Harrogate booking.

Personal Finance

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2021-09-26T07:00:00.0000000Z

2021-09-26T07:00:00.0000000Z

https://mailonline.pressreader.com/article/283631058179763

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