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Reassure won’t let me get my money

H.S. writes: I am approaching 87 and for many years I have had a small drawdown policy which was taken over by Reassure. Due to my age, and having been diagnosed with cancer, I applied to make a withdrawal of the total due, which is about £4,700, but despite letters and phone calls, I still cannot get the money.

YOU told me that the Reassure department dealing with your drawdown policy will not accept your calls. Worse still, you received a letter saying you had been paid £1,223 in error, and Reassure wanted its money back – yet you had received no such payment. I contacted Reassure, and within a couple of days you received £2,200, followed swiftly by a further £2,504. Reassure says the figure of £4,700 was quoted incorrectly because it repeatedly failed to adjust its valuation records to account for your earlier withdrawals.

Officials have apologised, but they accept this is little comfort and for this reason they decided to pay the actual value of your policy, which was £2,504, plus £2,200 as compensation. And you can forget about the demand for £1,223. This was just another mistake.

Wealth & Personal Finance

en-gb

2023-01-29T08:00:00.0000000Z

2023-01-29T08:00:00.0000000Z

https://mailonline.pressreader.com/article/282870849955775

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