WHAT THE BANKS AND BUILDING SOCIETIES SAY THEY ARE DOING

LLOYDS

WE WANT to get bereavement support right every time. That’s our guiding principle.

We have staff throughout our branches and in a dedicated telephony team who are bereavement specialists.

In addition to being trained in handling and managing accounts when a customer has passed away, they are also skilled in recognising what additional help may be needed. This includes referring customers to charity Grief Encounter, which supports bereaved children and young people.

Loved ones can see us in branch (arranged as an appointment, so a room can be booked, for privacy) or by telephone.

We can also arrange a video call and accept notification of death online or by post. We’ve also signed up to the Death Notification Service, so we can action notifications received through this. We recognise every family has different circumstances, so a nominated case manager is assigned.

NATWEST

WE HAVE a lot in place for when someone has a bereavement – customers can also notify us in branch too. Go to natwest.com/life-moments/ bereavement.html

BARCLAYS

WE HAVE a dedicated team that will provide assistance to a relative or friend when a customer dies. The team can also provide support with registering the death, finding out if there’s a will, funeral arrangements and informing other organisations. The team can be contacted on 0800 068 2238 (option 2) or via Bereavement Service Centre, Barclays Bank UK PLC, Leicester LE87 2BB.

Go to barclays.co.uk/what-todo-when-someone-dies/.

NATIONWIDE

MEMBERS can notify us of a bereavement in branch, online – nationwide.co.uk – or by phone or post. Also via the Death Notification Service website at deathnotificationservice.co.uk/.

We have a dedicated team who manage the accounts of deceased members all the way from notification through to closure. We do our best to make it as simple as possible, ensuring all member communications cease once we’re notified a member has passed away.