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Who will pay for our Majorca flight delay?

Solving all your travel conundrums

Q Our flight from Bournemouth to Palma in Majorca was delayed by ten hours last year. The Spanish airline Albastar agreed that we were owed compensation, but no money has been forthcoming. The flights were booked through Tui but it says we should deal with the airline. Is this right?

Sally Butler, Rustington

A Under EU rules, which oversee the compensation process for flights on European carriers, you should make a claim via the airline. For journeys of more than 1,500km (930miles) that are delayed by more than three hours, which yours was, you are due €400 (about £350) each. Albastar has a ‘compensation claim’ page on its website (albastar.es). Complete the form, and if a payment is not made, go to ‘questions about air passenger rights/how to complain’ at europa.eu.

Q We are going to Jamaica in September and have two questions before we travel. What is the expiry requirement for a passport? Also, are there still any Covid restrictions that we should know about?

Chris Tillyer, East Sussex

A Your passport should be valid for the period you intend to stay. ‘You do not need any additional period of validity,’ according to the Foreign Office. You should be up to date with Covid vaccinations but the former requirement to provide proof of a negative test before travel was dropped on April 15.

For more, see the Jamaica pages of gov.uk and cdc.gov.

We are about to book a lastminute Q half-term getaway in Cornwall, but don’t have a car so plan to take trains. Will there be any rail strikes?

Susan Bloomfield, London

A Strikes are being held by the Associated Society of Locomotive Engineers and Firemen (Aslef) on May 31 and June 3, while the National Union of Rail, Maritime and Transport Workers (RMT) is walking out on June 2.

Q My wife fractured a hip and a wrist on a Tui-organised trip on a Marella Cruises ship in the Caribbean in March. We were dropped off at St Vincent so she could seek attention. However, there were poor medical facilities and my wife was in severe pain and trauma for four days before being airlifted to Barbados. It was awful, and if we had stayed on board we could have gone to Martinique the next day with excellent facilities. Our insurance covered costs but surely this was not right. What should we do?

Phil Bray, via email

A Tui says its policy is to take passengers to the next port when further medical assistance is required. It would seem sensible, however, to check that such assistance is possible. You could issue a complaint with the Association of British Travel Agents (see ‘register a dispute’ at abta.com). You should receive a resolution within 28 days.

Q Our flights booked through Opodo were cancelled due to Covid but we have still not received a refund despite phone calls and emails. I was told that we were due £834 but there is no sign of it. Can you help?

Mr and Mrs Bignell, via email

A Opodo says that a ‘rare manual error’ when making the original booking meant it appeared that the tickets required further payments in the first place – hence the hold-up. The company apologises and has now made the full refund and is offering a £200 voucher as a gesture of goodwill.

WE’RE HERE TO HELP

If you need advice the Holiday Guru is here to answer your questions. Email us at holidayplanner@dailymail.co.uk.

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2023-05-28T07:00:00.0000000Z

2023-05-28T07:00:00.0000000Z

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